Intelligent Outsource
Published
August 17, 2022
Location
Lahore, Pakistan
Category
Default  
Job Type

Description

Job Type: Contract

Contract length: 6 months

Job Summary

We are looking for an experienced Customer Support Specialist with 2+ years’ experience, who has worked within an established Customer Support/Service environment and has client and customer facing experience.

You will be assisting our UK client’s customers with the queries/questions received through e-mail, chat and social media therefore, you must have excellent written and verbal English communication.

Your main responsibilities are within the Customer Service Department. Such responsibilities will include:

· Providing email support to customers based in the UK.

· Understanding the customer’s query and providing an accurate response.

· Following up on customers’ emails and ensuring a timely response.

· Maintaining a positive, empathetic, and professional attitude towards customers at all times.

· Taking full responsibility for customer’s query and ensuring full support and follow-up till resolution.

Candidates with email background will only be considered.

You

  • Excellent written English and Verbal communication skills
  • You have good personal timekeeping and self-awareness of impact to others around you
  • Ability to touch type at 55 WPM or more
  • Proficient with live chat and ticketing software
  • Ability to learn new software and subject matters quickly
  • Willingness to work in our office in the evening and night shifts

What we offer

  • A monthly salary of 40-50k PKR (dependent on experience)
  • Medical Insurance
  • Enhance your customer support career by working with a variety of international brands
  • Learning and best practices in the customer service industry using a variety of digital tools
  • A professional working environment
  • Mentorship from people who’ve seen and done it all
  • Progression as we expand our client portfolio
Contact Details
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