Outsourcing done right

Imagine not losing time over unproductive tasks. We offer tailor made solutions to help you WIN against inefficient time loss whilst delivering a SMART WORKING, RESULTS DRIVEN approach.



We do the work so that you don’t have to

Our collaborative and consultative approach drives value for our clients by reducing cost to serve, support growth with our digital and back office expertise, improve efficiencies by letting us focus on non-profit generating tasks whilst providing a comprehensive and quality workmanship

2

Offices

50

Employees

100+

Task Types

Why trust us

One platform for efficient, high quality outsourcing.

We have been on your side in delivering growth in Retail and Ecommerce so we understand your key drivers to success. Our Support Specialists train to a high quality and invest time in learning and understanding your business. We are not just a partner; we are an extension to your team.


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To provide breakdown of services

We offer end-to-end services to ensure the highest quality results

Back Office & Administration

Our tailored made solutions are helping businesses regain efficiency on non profit generating tasks and loss of productive time.

Customer Experience

Our success is built on more than 20 years experience in Retail and Ecommerce, we are the customer service experts. Integrating into your business, market and customer, we can transform your customer management operations.

Ecommerce Operations

The ecommerce journey is constantly evolving. From Data Analytics providing actionable insights to Product classification tagging or simply setting up the Social Ad campaign, our solutions are helping businesses create connected journeys.

Finance Solutions

Every business is in need of a Finance service. Our skilled support specialist can help business streamline transactional finance services such as reconciliation, auditing, accounts payable and receivables.

The Intelligent Approach delivering you Intelligent Solutions


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Onboarding

Our project manager will work with your internal teams and start building a road map. This road map will consist of the recruitment plan, process detailed workflows, training, Go Live and hypercare.

Recruitment

We will build your custom team in accordance to the agreed plan. This process will take shape in the form of headhunting and sourcing local skills to your tasks. Our candidates go through a series of Aptitude tests to hone in on the skills required to deliver your business the best solution. We also deploy our teams between campaigns so you can be sure of the quality of workmanship your business will receive.

Training and Development

This is at the heart of our business and ensures that our Support Specialists are constantly evolving their knowledge on the solution delivered to you. We will work with you on building out the workflows to ensure accuracy and quality of the solution. We also appoint a Client Success Manager and Team Manager at this stage and they will be engaged on deliverance.

Go Live and Hypercare

Our team is ready to deliver on the solution and in accordance to your
expectation. Our Project Manager alongside the Client Success Manager and Team Manager constantly review and obtain feedback from your teams

Scale your Business

Look forward to accelerating the growth of your business whilst having the sound knowledge your unproductive tasks are delivered efficiently.