Intelligent Solutions

Customer Contact
Management

Customer Contact Management is central to the Customer Experience with Retailers and ecommerce businesses through their business growth; will face direct contact from their customers and will have to adapt to their various contact preferences.

We support our clients through our data led, optimised contact management process to quickly set up and deploy agile teams to meet our clients demands. Our high quality agent-training program ensures quality of service to your end customer whilst also improving the customer experience through customer demand contact methods and time to resolution.

Why Should You Outsource?

There are many benefits of outsourcing. By outsourcing to us, you can....

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Focus on your core functions and let your teams deliver on Value Add profit generating tasks

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Let our support specialist carry out tasks in these skilled areas

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Gain flexibility as we can adapt to your working requirements

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Gain from lower staffing costs

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Avoid costly recruitment and retention costs

Our Customer Contact Management services include but not limited to

Email support
Email Support
live chat support
Live Chat Support
social-media-management-handling
Social Media Handling
customer insight and analytics
Customer Insight & Analytics
Through our consultative and collaborative approach, we can help design solutions that can ensure your teams are driving value add to your business whilst reducing inefficient time loss.

Need something else?
Get in touch here. We can help.

Our Process

Attention to detail every step of the way

Listen

Our consultants meet with your team to understand the departments’ objectives and the enhanced support required

Integrate

We map out processes that seamlessly integrate into your workflows and with minimal disruption

Feedback & Develop

Our team start delivering on the processes with continuous review and feedback provided

Deliver

We are delivering on solutions that enables your internal teams to grow your business